Customer Success Manager

Company: Talon.One GmbH
Location: Boston
Posted on: November 13, 2024

Job Description:

ABOUT THE ROLE:
As a Customer Success Manager, you'll build strong relationships to drive product adoption and turn customer insights into actionable feedback. You'll connect customers' marketing goals with our API-driven product, troubleshoot issues with our tech team, and design scalable success processes. Your communication skills will help enhance our enterprise solutions and streamline project management.
ABOUT THE TEAM:
As a Customer Success Manager at Talon.One, you'll be part of a dynamic team consisting of Customer Success Managers and Technical Account Managers. We foster a collaborative environment and alignment with various internal stakeholders in Sales, Partnerships, Product, and Marketing. We prioritize strong collaboration, open communication, and mentoring to promote bi-directional growth. Talon.One is committed to creating an inclusive workplace, as we believe it is essential for both ethical reasons and to positively influence the tech industry as a whole.
ONCE YOU ARE HERE YOU WILL:

• 
  
• Build relationships with customers to understand their goals and pains, drive adoption, and translate that into actionable insights for our Sales, Marketing, and Product teams.
  
• Connect customers' marketing objectives with our technical, API-driven product and clearly explain complex product configuration steps.
  
• Collaborate with technical operations (Customer Integration Engineer) and the development team to integrate Talon.One and troubleshoot technical issues.
  
• Communicate at both one-to-many and one-on-one levels, across role types (tech/marketing), organization level, and cultures.
  
• Document and share important information about our Customers to keep a clear internal record, build training resources, and reduce support tickets.
  
• Drive retention and growth to your book of business, handling upsell and renewal conversations.
  
• Prepare and deliver strategic and business value to customers daily.
  
  WHAT WE NEED YOU TO BRING TO THE TABLE:
  
  • 
    
  • Passion for tech and experience with SaaS products and APIs.
    
  • Founded experience working in Customer Success, Account Management, or another client-facing role.
    
  • Experience working with diverse stakeholders both internally and externally: Marketing, Developers, Sales, and Executives.
    
  • Exceptional communication skills in spoken and written English.
    
  • Empathetic, positive attitude with a desire to help our customers reach their goals.
    
  • Flexible approach and an ability to operate effectively with uncertainty and change.
    
  • Ability to manage a book of 30+ accounts comfortably.
    
    WHAT'S IN IT FOR YOU:
    
    • 
      
    • Learning budget and LinkedIn Learning.
      
    • Competitive salaries & 401(k) plan w/match.
      
    • Medical, dental, & life insurance.
      
    • Flexible PTO.
      
    • Uncapped commission structure.
      
    • Mental health support with Nilo.health.
      
      WHY YOU SHOULD WORK FOR US:
      
      • 
        
      • The right attitude: modern methods and a diverse, creative workspace with an open and international culture.
        
      • Everyone for the product: Together we create a flexible, highly scalable product with state-of-the-art technologies. We can only succeed if everyone works as a team.
        
      • Healthy Growth: Growing our company means growing everyone in the team. We love to share knowledge and learn.
        
      • A great environment: Flexible and family-friendly environment, bright and easily accessible offices, modern software and hardware.
        
      • High flexibility degree: Prefer to work early or late at night? Do you have to pick up your children from kindergarten? Do you prefer working abroad? We believe in results and motivated employees.
        
        Do you want this job?
        We'd love to hear from you! Apply directly via the form below.
        
        Talon.One is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. We do not make employment decisions on the basis of race, color, religious belief, ethnic origin, nationality, sex, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by company policy. As an employer we strive for a healthy and safe workplace and strictly prohibit harassment of any kind.
        
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Keywords: Talon.One GmbH, Arlington , Customer Success Manager, Executive , Boston, Massachusetts