Desktop Support
Company: TEKsystems
Location: Lexington
Posted on: November 6, 2024
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Job Description:
Description:--- Take on all escalations for the end user support
team--- Serve as subject matter expert for all AV platforms used
(Zoom, Teams).--- Collaborate with Information Technology team and
vendors to ensure equipment is maintained and functioning
operationally.--- Support company events, such as company and
department level town hall meetings/webinars (equipment setup,
testing and event support).--- Engaging in root cause analysis of
technical issues in order to assist with troubleshooting and issue
resolution.--- Perform systems functionality checks and
documenting, troubleshooting, resolving, and/or escalating any
identified issues.--- Provide exceptional customer service at
employees' desks and remotely over thephone using remote desktop
tools.--- Assist employees with installation, configuration, and
troubleshooting of computer hardware -laptops, desktops,
peripherals, printers, mobile devices, and conference room
technology.--- Install and support desktop software for corporate
laptops.--- Setup IT equipment at employees' desks, in the labs,
and in conference rooms.--- Assist with the onboarding and
offboarding process. Provision/deprovision user accounts
andapplication access. Create and maintain laptop images.--- Create
and administer email, web applications, and file systems.---
Document and resolve all tickets in a timely manner through
ServiceNow (Switching to Fresh service)--- Manage and meticulously
document employee hardware and software license usage.--- Interact
with vendor support to resolve technical problems with hardware
and/or software.--- Support in the testing and deployment of new
applications and systems.--- Create and maintain internal IT
knowledge base articles to document procedures and provide end user
training.Skills:Desktop, intune, Windows, Troubleshooting, Active
directory, Customer serviceAdditional Skills & Qualifications:Soft
Skills--- Customer/Experience focused--- Personable--- Comfortable
under pressure & talking with C-Suite--- Organization, Time
Management--- Pro-active vs. Re-active Technical Skills--- If it's
on the resume, they should be able to speak to it--- Strong T2/3
level technical skills--- Documentation--- Microsofto Active
Directory/Azureo Office 365o Intune--- Audio/Videoo Zoom, Teams,
Projectors, etc.--- Project management experienceExperience
Level:Intermediate LevelBenefits:
About TEKsystems:
We're partners in transformation. We help clients activate ideas
and solutions to take advantage of a new world of opportunity. We
are a team of 80,000 strong, working with over 6,000 clients,
including 80% of the Fortune 500, across North America, Europe and
Asia. As an industry leader in Full-Stack Technology Services,
Talent Services, and real-world application, we work with
progressive leaders to drive change. That's the power of true
partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all
applications without regards to race, sex, age, color, religion,
national origin, veteran status, disability, sexual orientation,
gender identity, genetic information or any characteristic
protected by law.
Keywords: TEKsystems, Arlington , Desktop Support, Other , Lexington, Massachusetts
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