Faneuil Hall - Sales Associate III
Company: Tapestry, Inc.
Location: Boston
Posted on: September 16, 2024
|
|
Job Description:
Coach is a global fashion house founded in New York in 1941.
Inspired by the vision of Creative Director Stuart Vevers and the
inclusive and courageous spirit of our hometown, we make beautiful
things, crafted to last-for you to be yourself in.Coach is part of
the Tapestry portfolio - a global house of brands committed to
stretching what's possible.A member of the Tapestry family, we are
part of a global house of brands that has unwavering optimism and
is committed to being innovative and wholly inclusive. Visit Our
People page to learn more about Tapestry's commitment to equity,
inclusion, and diversity.The Sales Support Associate role is an
integral part of the store's overall success and efficiency;
demanding direct attention to our brand commitment when servicing
our customers. Leaving a lasting impression on our customers
through friendly, efficient interactions at our cash wrap and a
well-maintained sales floor. Accurate and effective work,
supporting the flow of product from the moment of receipt through
the point of sale is essential to this role.Sample of tasks
required of role:CASH WRAP:- Greeting the customer with a smile and
with eye contact and offering your name- Interact genuinely and
naturally with the customer- Read cues and determine customers'
needs- Conduct email/name capture, where permitted by law- Maintain
accuracy when operating POS- Maintain cash wrap organization and
cleanliness- Suggest multiple add-ons and sell gift cards- Maintain
cash and POS media accurately and in compliance with Coach policy-
Create lasting impression by genuinely thanking customer and
provide reason to return- Represent Coach brand
appropriatelySTOCKROOM / WAREHOUSE:- Receive shipment and
transfers- Notify Store Management when new product arrives- Scan
cartons/transfers, verifying store information is correct-
Communicate all discrepancies to Store Management- Process
shipment/transfers according to Coach standards and timeframes-
Organize and clean stock room daily; to include offsite / remote
warehouse as applicable- Shift/organize product in the stockroom;
react to sell through and make room for new product- Manage stock
levels/product ownership in back-of-house and sales floor- Prepare
and conduct regular cycle counts, as directed- Participate in store
physical inventory counts, as scheduled- Maintain Company Loss
Prevention standardsSALES FLOOR:- Regularly analyze sales floor to
assess replenishment needs- Replenish sales floor/assigned zone-
React to sell through and execute visual merchandising needs.-
Support sales floor activities, as directed- Effectively
communicate information pertaining to price points,
features/benefits, color and stock availability to multiple
customers- Respond to customer requests confidently; partner with
sales team or Store Management, when needed- Upkeep housekeeping
standardsCompetencies required:- Drive For Results: Can be counted
on to exceed goals successfully. Is consistently one of the top
performers. Very bottom line oriented. Steadfastly pushes self and
others for results.- Customer Focus: Is dedicated to meeting the
expectations and requirements of internal and external customers.
Gets first-hand customer information and uses it for improvements
in products and services. Acts with customers in mind. Establishes
and maintains effective relationships with customers and gains
their trust and respect.- Creativity: Comes up with a lot of new
and unique ideas. Easily makes connections among previously
unrelated notions. Tends to be seen as original and value-added in
brainstorming settings.- Interpersonal Savvy: Relates well to all
kind of people up down and sideways. Inside and outside the
organization. Builds rapport. Builds constructive and effective
relationships. Uses diplomacy and tact. Can diffuse even high
tension situations comfortably.- Learning on The Fly: Learns
quickly when facing new problems. A relentless and versatile
learner. Open to change. Analyzes both successes and failures for
cues to improve, experiments and will try anything to find
solutions. Enjoys the challenge of unfamiliar tasks. Quickly grasps
the essence and underlying structure of anything.- Perseverance:
Pursues everything with energy, drive and a need to finish. Seldom
gives up on anything before finishing, especially in the face of
resistance or setbacks.- Dealing with Ambiguity: Can effectively
cope with change. Can shift gears comfortably. Can decide to act
without having the total picture. Does not get upset when things
are up in the air. Doesn't have to finish things before moving on.
Can comfortably handle risk and uncertainty.Additional
Requirements:- Experience: 1-3 years of previous retail experience
(cashier/stock experience, sales etc.), preferably in a luxury
retail service environment. Possesses current knowledge of fashion
trends and competition in the marketplace.- Education: High school
diploma or equivalent; college degree preferred.- Technical:
Knowledge of cash register systems, basic computer skills
(including the ability to use iPad/laptop, Mobile POS and
Internet), utilize walkie talkie, understand and read price and
product release sheets.- Physical: Ability to execute at a fast
pace. Ability to communicate effectively with customers and team.
Ability to maneuver the sales floor, sales shelves, and stock room;
climbing, bending, and kneeling are required. Ability to frequently
lift and carry up to 25 pounds and, at times, lift and carry
product/cartons up to 50 pounds to process product
shipment/transfers.- Schedule: Ability to meet Coach Scheduling &
Availability Expectations, including ability to work a flexible
schedule, including nights, weekends, and holidays high retail
traffic and sales days (including but not limited to the day after
Thanksgiving, Memorial Day, Christmas Eve, Mother's Day,
etc.).Note: This document serves only as a sample of job duties and
responsibilities and does not include an exhaustive list of all
performance requirements.Tapestry, Inc., parent company of the
Coach brand, is an equal opportunity and affirmative action
employer and we pride ourselves on hiring and developing the best
people. All employment decisions (including recruitment, hiring,
promotion, compensation, transfer, training, discipline and
termination) are based on the applicant's or employee's
qualifications as they relate to the requirements of the position
under consideration. These decisions are made without regard to
age, sex, sexual orientation, gender identity or expression,
genetic characteristics, race, color, creed, religion, ethnicity,
national origin, alienage, citizenship, disability, marital status,
military status, pregnancy, or any other legally-recognized
protected basis prohibited by applicable law.
#J-18808-Ljbffr
Keywords: Tapestry, Inc., Arlington , Faneuil Hall - Sales Associate III, Sales , Boston, Massachusetts
Click
here to apply!
|